Shipping policy

  1. SHIPPING, DAMAGES AND DEFECTS
  • When you order from our website, For the ready Items like Cushions, Fragrances and tableware etc. we take about 7 business days to deliver the product. For products like furniture and lighting etc. We take 4-6 weeks to deliver your order to your doorstep, however any delay due to unavoidable circumstances have to be bared.
  • Once your furniture shipment is ready for dispatch, you will also get an Email informing you about the same for any pending payments.
  • The delivery person will deliver the goods to your building premises or wherever it is physically possible to deliver the goods. For higher floors, we are not equipped to deliver the goods to your doorstep. You are requested to arrange for your own labourers/ manpower to get the big products to the higher floor. However, with prior notice Sunday installation team could assist with installation above ground floor, with additional cost to the customer.
  • The responsibility of our logistics partners to deliver the large products is restricted to the ground floor or maximum first floor of the building. Any damages that occur during this process will be borne by the customer.
  • For the safety of the goods during the transit and unpredictable and multiple handling at times, we secure most of the goods with wooden crates, foam, and master cartons. We understand that these crates make the packaging bulky, however, they are absolutely necessary for securing the product. These crates may cause some inconvenience to the customer but are unavoidable.
  • Sunday Installation team must open and unpack all furniture shipments, preferably in the final installation place. The customer should not open the goods themselves or with any external involvement. The installing and unpacking has to be done by Sunday Design team only. Any defect or damage must be reported to the delivery person/ installation team and to customer care immediately by the customer. The description of defect/damage should be mentioned on the Challan/ Proof of Delivery (POD).
  • Furniture that is refused because it does not fit through an entryway will be the customer’s responsibility as we encourage you to study the sizes mentioned on the product page carefully and see if the furniture you order fits into your entryway and rooms. We will not be responsible if the furniture does not fit/ pass through the entryway/ stairway etc. Please note that any failed delivery due to any such refusal or unavailability and any subsequent attempts to deliver the goods will be charged extra by Sunday Design or the Logistics partner. We also request you to give the correct address and phone no. details at the time of placing the order. If you are planning to travel and will be unavailable on the contact number, please inform us in advance so that we can plan the shipping and delivery at your convenience.
  • Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.
  • On rare occasions, some items may be delivered outside the published timed windows due to unavoidable circumstances.
  • Products delivery: At the time of delivery if any damages arise, our Sunday installation team and the Sunday nodal officer should be informed within 24 hours of the delivery date with proof of damage (images and videos of the product).
  • Such products will be repaired or replaced as deemed necessary by our furniture medics. For returns booked on eligible items on the website or through our customer care team, the return pick-up will be arranged to the delivery address post confirmation from the customer.